Knowing what the client wants is the key factor to success in any type of business. News media, government agencies and political candidates need to know what the public thinks. Associations need to know what their members want. Large companies need to measure the attitudes of their employees. The best way to find this information is to conduct a survey.

Conducting surveys can be done very simply, or it can be very complicated, depending on how much you want to ask on the survey and the number of people to whom it is administered. Here some information for small/medium scale surveys. These are certainly not a strict prescription and they should be clearly adapted to your needs, especially if you go to larger/multiple target groups.

This article provides an overview of the key points related to surveys. It is divided into 12 web pages with a table of content...

Different types of evaluation can take place:

• The interest of an impact evaluation of behavioural projects is in the effect (change of behaviour) and outcome (e.g. energy saved).
• The process evaluation refers to the systematic assessment of an result efficiency for the purpose of improving its design, its delivery, and the usefulness of the quality of services delivered.

One should note that full separation of process and impact evaluation can be quite difficult and might not always be feasible.
Process evaluation supplements impact evaluation by exploring why savings were achieved. It may include examination of the adequacy of the data needed for subsequent impact evaluations.

Here is a short background introduction by the ISO on the ISO-17024 standard for personel certification programme.
Personnel certification has become an important element of verifying the competence of an increasingly mobile and global workforce, underscoring the value of industry-recognized credentials that can be carried across national borders. In response to this growing need, a new and improved ISO/IEC International Standard aims to harmonize the various procedures used around the world for certifying the competence of personnel in different occupations or professions.

A Cedefop study opens a discussion on international qualifications: what they are, how they are managed, and how they may affect national qualifications and standards as well as the common EU tools for vocational education and training.

What is a project plan?
Evaluation can be defined as the systematic appraisal of the success of a project. Success refers both to the quality of the project (whether the outcomes meet the needs of the target grops) and its results (whether the project objectives have been achieved).
Depending on the purpose of the evaluation, a distinction is usually made between process (or formative) and effect (or summative) evaluation. Process evaluation is done during the project, and aims to monitor the implementation process, improve the work in progress and increase the likelihood that the project will be successful.
Effect evaluation is usually done towards the end of the project, and aims to verify if the project objectives have been achieved.